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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Iain O'Brien

Iain O'Brien

November 24, 2025

5  out of  5
rating by Iain O'Brien
"Super easy process and got a great deal on renter's insurance! Ana was wonderful to work with and answered all my questions!"
We responded:
"Thank you, Iain, for your feedback! It's great to hear that Ana was able to assist you effectively and that you found the process easy. We appreciate your support and look forward to serving you again."
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Heather Dingee

November 19, 2025

5  out of  5
rating by Heather Dingee
"The Clayton office is where its at!! Excellent service 👏 Kerry gets it done ✔️ She goes above and beyond and whenever I need something she is on it!"
We responded:
"Thank you for your kind words, Heather! We're glad Kerry was able to assist you."
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Z Hanshaw

November 19, 2025

5  out of  5
rating by Z Hanshaw
"The team here takes me back to growing up and going into the local State Farm office with my Dad. While in a major city, the team still gives that small town feel with their personal service."
We responded:
"We truly appreciate you taking the time to share your feedback! Knowing we hit the mark for you is the best reward for our team, and we look forward to serving you again. "
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steven s

November 16, 2025

5  out of  5
rating by steven s
"Great folks really nice to deal with I’d recommend them thank you Steven S"
We responded:
"Thank you, Steven, for your kind words and recommendation. We're glad to hear you had a positive experience with our team. If you need anything else, feel free to reach out."
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Aimee Dudley

November 13, 2025

5  out of  5
rating by Aimee Dudley
"Kerry is a gem to interact with! Fun, helpful and professional. We’ve been a client for years - placing personal and commercial lines with Chad and his staff. Always a pleasure!"
We responded:
"Thank you, Aimee, for your kind words about Kerry and our team. We're grateful for your continued trust in us for both your personal and commercial insurance needs. It's always a pleasure to serve you! "
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Jason Hubert

November 11, 2025

5  out of  5
rating by Jason Hubert
"Customer service is always top notch. What the app lacks, the reps make up for."
We responded:
"We couldn't ask for better feedback! Thank you for choosing us, and we're delighted we were able to provide the smooth, seamless experience you deserve."
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Kristina Fowler

September 16, 2025

5  out of  5
rating by Kristina Fowler
"I can't recommend State Farm and State Farm agent Destiny highly enough. She is very professional and personable. She helped me switch my homeowners insurance to my new home and made this transition very smooth and easy. Thank you for helping me with my transition! I have my primary residence and my rental property and my auto insurance with State Farm."
We responded:
"Thank you, Kristina, for your kind words and for trusting us with your insurance needs. It's great to hear that Destiny was able to make your transition smooth and easy. We're here to help with anything you need in the future."
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Nick Lovett

September 6, 2025

5  out of  5
rating by Nick Lovett
"Kerry Smith is absolutely amazing! Very understanding and very helpful. I highly recommend her. She is a life saver!"
We responded:
"Thank you, Nick, for your kind words about Kerry. We're glad to hear she was able to assist you so effectively. Your recommendation means a lot to us. Best regards!"
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Rob Clark

September 5, 2025

5  out of  5
rating by Rob Clark
"Nate made getting a new policy easier than I thought humanly possible"
We responded:
"Thank you, Rob, for your feedback! It's great to hear that Nate was able to make the process smooth for you. We appreciate your support and look forward to assisting you in the future."
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Leah Spear

September 3, 2025

5  out of  5
rating by Leah Spear
"Kerry was wonderful to work with. She listened to my concerns and found ways to help."
We responded:
"Thank you, Leah, for your kind words about Kerry. We're glad to hear she was able to address your concerns effectively. Your feedback is greatly appreciated."
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juan pedro Wulff

August 15, 2025

5  out of  5
rating by juan pedro Wulff
"Quick response, very kind, great service!"
We responded:
"Thank you, Juan Pedro, for your feedback! We're glad to hear that you found our service quick and great. If you need anything else, feel free to reach out."
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Evan Carroll

July 29, 2025

5  out of  5
rating by Evan Carroll
"Jeffry answered all of my questions in detail and was very helpful to suit my individual needs. I very much appreciated his service, and I am happy with the cost of my annual rental's insurance."
We responded:
"Thank you, Evan, for your feedback. It's great to hear that Jeffry was able to assist you effectively and that you're satisfied with your rental insurance. We appreciate your support and look forward to continuing to serve your insurance needs."
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jess b

July 24, 2025

5  out of  5
rating by jess b
"I highly recommend working with Jeffry. Super helpful and makes everything easy!"
We responded:
"Thanks so much for the recommendation, Jess! We're glad to hear that Jeffry was helpful and made the process easy for you. If you need anything else, feel free to reach out."
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Cameron Wood

July 23, 2025

5  out of  5
rating by Cameron Wood
"Best agency in NC!"
We responded:
"Thank you, Cameron! We're glad to hear you think so highly of our agency. If you ever need assistance, feel free to reach out. "
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Joe Jump

July 17, 2025

5  out of  5
rating by Joe Jump
"Cyndi did a fantastic job helping me update our homeowner's policy. Easy and painless. She also made good recommendations and we saved some money in the end!"
We responded:
"Joe - We really appreciate such a fantastic review. I will be sure to pass along your feedback to Dania and Ana. Thank you for trusting us with all of your insurance needs."
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Moon Moon

July 16, 2025

5  out of  5
rating by Moon Moon
"Jon helped me out so much. Great guy."
We responded:
"Thank you, Moon Moon, for your feedback! It's great to hear that Jon was able to assist you effectively. We appreciate your support and look forward to serving you again. "
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j holland

July 3, 2025

5  out of  5
rating by j holland
"Due to past negative experience with vehicle claims reps and upcoming holiday/long weekends, I stopped in to ask some questions to expedite some repairs for a home lightning strike. Jon Hall answered my questions, pushed claims to begin review and recommended a fast response restoration company. He kept in contact to ensure claims had called me. After another holdup with a new claims rep and no responses, Jon again escalated the issue and got adjusters and inspections scheduled. He even filled in another employee on his day off and offered to follow up. Jon really goes out of his way to completely embody what State Farm should be and truly cares about customers. I can’t thank him enough."
We responded:
"Thank you for sharing your experience with us. It warms our hearts to hear how he went above and beyond to assist you with your claims. Your feedback means the world to us, and we are truly grateful for your trust in our services. We are dedicated to providing the best support possible, and it’s incredibly fulfilling to know that our efforts have positively impacted your experience. Thank you once again for your kind words; they inspire us to continue our work with compassion and care!"
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Kimberly Brooks

June 25, 2025

5  out of  5
rating by Kimberly Brooks
"The Folks at Chad Richards State Farm agency have been incredible. We always receive a sincere welcome and professional service. I would especially like to recognize Patty Gardner for all of her hard work in explaining the different options available for financial planning. I really appreciate all that you’ve done and I look forward to continued service with you."
We responded:
"Thank you, Kimberly, for your kind words and for recognizing Patty's efforts. We're glad to hear that our team has been able to provide you with the service you deserve. We look forward to continuing to assist you with your financial planning needs. "
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Melvin Malloy

June 25, 2025

5  out of  5
rating by Melvin Malloy
""I highly recommend Kerry Smith! She has been instrumental in helping my small business with all its insurance paperwork. Her exceptional responsiveness ensures I get what I need in a timely manner, which is incredibly beneficial. Kerry not only keeps my policy up-to-date but also provides ongoing, reliable support whenever I have questions or need assistance with my business insurance. Thank you, Kerry, for your unwavering dedication to small businesses!""
We responded:
"We’re so grateful for your feedback, Melvin! Knowing that we made a positive impact means the world to us. Thank you for trusting us with your insurance needs! "
Profile photo of Tyler Albert

Tyler Albert

June 16, 2025

5  out of  5
rating by Tyler Albert
"I've had renter's insurance through Chad Richards for 5 years. This week, Brian Blum helped me buy condo insurance and he was awesome! He took his time explaining the types of coverage available and walked me through what makes sense for me. Very cool and very professional 😁"
We responded:
"Thank you, Tyler, for sharing your experience with us! We're glad to hear that Brian was able to assist you with your condo insurance needs and provide clear explanations. We appreciate your continued trust in our agency over the years."
Profile photo of Jeff Way

Jeff Way

May 28, 2025

5  out of  5
rating by Jeff Way
"Cyndi was incredibly helpful and followed through with a response regarding setting up auto-draft for me! She has a very pleasant voice too! Thanks, Cyndi!"
We responded:
"Thank you, Jeff, for sharing your experience with us! We're glad to hear that Cyndi was able to assist you effectively and that her pleasant demeanor made the process even better. Your feedback is greatly appreciated."
Profile photo of Candace Luther

Candace Luther

May 22, 2025

5  out of  5
rating by Candace Luther
"Needed new auto added to policy - Kerry emailed necessary paperwork within 30 minutes!!"
We responded:
"Thank you, Candace, for sharing your experience with us! We're glad to hear that Kerry was able to assist you promptly with your auto policy. We appreciate your feedback and look forward to serving you again."
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John Stoner

May 19, 2025

5  out of  5
rating by John Stoner
"Great 👍 people. I love Jake from state farm.. Chad tooooo"
We responded:
"John - Thank you so much for such fantastic review, my team and I truly appreciate it!"
Profile photo of Julia Laughlin

Julia Laughlin

May 15, 2025

5  out of  5
rating by Julia Laughlin
"Cam was super nice and helpful when helping me get insurance!"
We responded:
"Thank you, Julia, for sharing your experience with us! We're glad to hear that Cam was able to assist you effectively. If you have any more questions or need further assistance, feel free to reach out!"
Profile photo of kirt Green

kirt Green

May 15, 2025

5  out of  5
rating by kirt Green
"I realized I was paying way too much for insurance and wanted to get a quote. I was put in contact with Brian Blum. All I can say is he has been a great help for me explaining everything one step at a time even though I asked a million questions. He was patient with me through the whole process and explained way more than my previous insurance company. Shout out to Brian."
We responded:
"Thank you, Kirt, for sharing your experience with us. We're glad to hear that Brian was able to assist you and provide clarity throughout the process. If you have any more questions or need further assistance, feel free to reach out anytime."