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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...


September 7, 2023

5  out of  5 rating by Sarah
"Ana and Lee were very helpful. I appreciate their hard work!"

F. Pleasants Pleasants

September 2, 2023

5  out of  5 rating by F. Pleasants Pleasants
"Best insurance agent very helpful"

Naomi Bissell

August 24, 2023

5  out of  5 rating by Naomi Bissell
"Cyndi was polite and incredibly helpful! She took care of it all for me! Thanks team!"

Shawn Budd

August 4, 2023

5  out of  5 rating by Shawn Budd
"Jon Hall at Chad Richards State Farm in Clayton is phenomenal. I called to ask a question about my policy and Jon not only reviewed and explained everything clearly and thoroughly, he helped me update my policy and get the exact outcome I was hoping for. I also felt a sense of genuine care when talking to him, which I definitely appreciate. I feel like I'm in great hands and am thankful for the team at Chad Richards."

Marika Samuelsson

July 27, 2023

5  out of  5 rating by Marika Samuelsson
"Shoutout to Lee for being the best State Farm employee I’ve ever spoken to. I was frustrated with my situation when I first called (I had spoken to multiple employees before). He took time to listen, went above and beyond to resolve the conflict, and even followed up throughout the day to ensure everything went well. He perfectly blended professionalism with an understanding of real life, and took the time to TRULY understand what the conflict meant for me. I’m a person who never writes reviews unless someone truly deserves it. Lee deserves it. I know it’s a job, but this employee deserves 1000 raises. Whoever the supervisor is PLEASE give the recognition deserved for this amazing customer service Thank you Lee for your help today, I wish you well!"

Bob Thompson

July 27, 2023

5  out of  5 rating by Bob Thompson
"Great service for over a decade!"

Melissa Chavez

July 18, 2023

5  out of  5 rating by Melissa Chavez
"Cyndi was very helpful with setting my policy up. Was very responsive and answered all my questions."

Crystal Mitchell

April 25, 2023

5  out of  5 rating by Crystal Mitchell
"The State Farm Agent, Cyndi Faison, responded back and answered all my questions quickly. She was very knowledgeable and helpful. Thanks!"

kasey davis

April 12, 2023

5  out of  5 rating by kasey davis
"have been using this agency for years always fast and reliable answers to any of my questions. Office staff is amazing!!!"


April 7, 2023

5  out of  5 rating by V
"Mr. Richards office has been a pleasure to work with. The team’s level of customer service is phenomenal. They are always very responsive and helpful. They are saving us a lot of money with the different policies we have. They also, were very resourceful with the different products. We look forward to our continuous relationship with them."

Joe McLean

March 28, 2023

5  out of  5 rating by Joe McLean
"Cyndi was extraordinary helpful and patient. I would recommend Cyndi (and the rest of Chad’s team) without hesitation."

Robert Ward

March 10, 2023

5  out of  5 rating by Robert Ward
"The staff at State Farm are awesome. Thank you Jon, Cyndi and Chad for all you do. They work hard to help you with your insurance needs and they do it way smile. I’m glad to have them as my home and auto insurance company!"

Bobby Jones

March 7, 2023

5  out of  5 rating by Bobby Jones
"Thank you so much Ana, for your patience, dedication, kindness, personality and just doing a professional job with my Home and Auto Insurance switch to State Farm. You are awesome and thank you Chad for taking the time to say hello, happy to be in the State Farm Family….when is the cookout! 😃"

Benny Wu

February 21, 2023

5  out of  5 rating by Benny Wu
"Just moved to NC and had to update my auto policy. Ana was very helpful at explaining things. Overall very happy with the service."

Moore Guest

December 12, 2022

5  out of  5 rating by Moore Guest
"Great professionalism from the moment he picked up the phone to the end of the call. My wife and I are please beyond measure with the service we received from this agency."

Cyric Stone

November 7, 2022

5  out of  5 rating by Cyric Stone
"Great customer service, always takes care of me. Thank you so much! The whole staff is great. Lee specifically was very helpful on the phone with my claim."

David Smith

October 31, 2022

5  out of  5 rating by David Smith
"The representatives were all very easy to work with. Kerry Smith was always quick to answer and deal with my questions!"


October 6, 2022

5  out of  5 rating by T R
"Leah and Cyndi of Chad Richards, State Farm Insurance, Raleigh, NC, are terrific to work with. They always know what I need before I finish telling them what I think I need, and they answer all my questions immediately and thoroughly. They are the most responsive, efficient, and courteous insurance agents anyone could hope to deal with. Update in October of 2022: Cyndi has just solved a problem given to me by my mortgage company about an extra policy I need for my near-ocean house regarding wind and hail. She knows everything, understands everything, and explains everything better than anyone. She is superb, and I'm sure you will agree if you are lucky enough to have her as your insurance agent. She won't disappoint you."

Dennis Wood

September 24, 2022

5  out of  5 rating by Dennis Wood
"Called to file a claim on my windshield and spoke with Lee and I have to say he made it easy and helped so much to set everything up for me to have my windshield replaced!!! Chad Richard's office in raleigh and Clayton have the best agents in North Carolina!!! A++++++××"

Laurie Kenny

September 22, 2022

5  out of  5 rating by Laurie Kenny
"We have had our insurance coverage at this location for 15+ years. We are pleased with the personalized service and the agents’ willingness to explain any questions/concerns we’ve had regarding our insurance policies."

Patti Carson

September 18, 2022

5  out of  5 rating by Patti Carson
"I highly recommend State Farm Agent Chad Richards and his team. I have nothing but amazing things to say about them."

Attisboy (Enitan)

September 1, 2022

5  out of  5 rating by Attisboy (Enitan)
"Great customer service and helped me get my insurance set up quickly. A++"

Susan Reardon

August 17, 2022

5  out of  5 rating by Susan Reardon
"I've had the pleasure of working with this group since my move to NC in 2018. Chad and his staff have always provided prompt and courteous service. Communication has been easy whether going through the website, email or direct phone calls. My interactions have always been handled in a professional, accurate and friendly manner."

Allison Anthony

August 12, 2022

5  out of  5 rating by Allison Anthony
"I cannot recommend Chad Richards State Farm office highly enough. I've been with them for many years, and always receive the best customer service whenever I call. The whole staff is helpful, professional, and timely."

Cassie Sluder

August 5, 2022

5  out of  5 rating by Cassie Sluder
"I have been with Chad Richards for a while and they are wonderful people to deal with. Cyndi, there in the office is absolutely great to work with. She knows her stuff and fixes issues fast."